Guest FAQ



At what time is check in and check out?
Check in time is after 4:00 pm and check out time is 10:00am. If you arrive early, you can store your luggage in our office and enjoy our facilities.

Do you provide a shuttle service to and from the Airport and the resort?
By law, the Resort is not allowed to provide any shuttle service to or from the airport; therefore you will have to take a taxi. Distance to the Resort is about 10 Miles and the current cab fare for two should not exceed USD $25.00.  Fees are posted at the Harbour and Airport.

Do you rent snorkeling or fishing equipment on site?
The resort does provide snorkeling or fishing equipment at the Watersports Booth on the Beach for a small fee.

Are there watersports activities available?
Yes! There is a watersports booth located on the beach with wave runners, banana boat, kayaks, paddle boats, and which can arrange parasailing.  For further information, please check out  www.lucayawatersports.com

Are there any Supermarkets nearby?
The nearest Supermarket is about 3 miles away. However, we recommend that our guests bring some of your most needed food supplies (coffee, cereal, etc.) as food costs are generally twice as high as in the USA.  There should be no customs charges if within reason. We are also only 10 minutes away from Port Lucaya Marketplace,which is home to over 80 restaurants, bars and shops.

Do you provide a shuttle service to the supermarket?
The resort provides a complimentary Grocery Shop run for our Members on certain days.  Non members pay a small fee. Check with the front desk upon check in for scheduled times.

Do you provide a shuttle to Port Lucaya Marketplace?
We have a Ferry boat that normally leaves from the dock every hour on the hour going into Port Lucaya from 8:00am to 11:00pm, behind the Flamingo Bay Hotel located across from the Resort.  Ferry passes can be purchased at the Front Desk.  Please check at the front desk as the schedule is subject to change.

Are you located on the beach?
Yes! Our resort is located on one of the most beautiful and pristine beaches on Grand Bahama Island.

Do you provide beach towels?
Beach towels are provided with no additional cost to you, only a $10 deposit.

Is there a restaurant on site?
Yes, Taino by the Sea restaurant is overlooking our beach under a covered patio; there is also indoor dining and a bar.  We also have a swim up bar by the pool.

Do all of your units have irons, ironing boards & microwave ovens?
All of our units are fully equipped with irons, ironing boards, microwave ovens, and hair dryers.

How far are you from the nearest Casino?
We are just 3 miles away from the Treasure Bay Casino, located in the Port Lucaya area.

Are there car rentals?
The usage of car will greatly reduce your travel expense since you cannot depend on our Public Bus Service in the evenings. The Front Desk can assist you with the information for the car rental companies on the island.  We do rent scooters onsite, check out Scooter Information on www.lucayawatersports.com

Are there telephones in the units?
Each unit comes ready with telephone usage.

Are there any safe in the rooms?
Yes.

Do you supply cribs?
Yes! To ensure one will be reserved for you, please inform reservations that you will need one for the duration of your stay.

What type of Voltage is used?
The voltage in the Bahamas is the same as in the USA and Canada, 110-120V.

Are pets allowed on the property?
For the convenience of other guests and in an effort to help us provide the cleanest and most sanitary accommodations available, pets are not permitted on Taino Beach Resort & Club’s properties.

Is there an elevator?
We have an elevator located between Coral and Marlin buildings.

Can we bring our boat?
Yes.  We have a 25 boat slip marina with full amenities and can dock up to 100 feet.  Email for reservations and rates at info@flamingobaymarina.com

Is there internet/WIFI on the property?
We offer our guests free WIFI at our hot spots (Pool gazebo, Main Lobby, Beach Pavilion, Marina and Hotel lobby).  Check the Front desk for code.  There are also two computers and one printer upstairs in the Business office in the Main Lobby.  Sign in at the front desk for use.

What if we are arriving a day early or staying later than my reservation states?
You can book additional nights at the Flamingo Bay Hotel & Marina, located across the street from the Resort.  Ask the Reservation Department for the members discounted rate.

Now that I have confirmed my week, how do I make reservations to get to the Island?
Time Travel, which is the Resort’s preferred Travel Agency, is always there to assist you. They are located in Florida, call 1-954-484-4757 or Toll-free 1-800-824-6623, or e-mail at alockhart@timetravelcorp.com.  Just one phone call does it all!! Lowest airfares, car rentals, cruises and tours. Even if you are not returning to the resort, you can contact them to make your travel arrangements and book extra nights at our Flamingo Bay Hotel.
 
 
 
 

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